This policy applies to ScrapMonster Inc. and its affiliated websites and services, including ScrapMonster.com, OilMonster.com, RecyclingMonster.com, SteelPrices.com, ScrapPrices.com, CurrencyMonster.com, and any related websites, platforms, tools, subscriptions, listings, memberships, directories, advertising products, market data services, API services, or other online services offered by ScrapMonster Inc.
This policy governs purchases of digital, online, access-based, subscription-based, listing-based, advertising-based, data-based, membership-based, and API-based services provided by ScrapMonster Inc.
All such services are intangible, non-physical, electronically delivered, access-based services and are not shipped goods. Access to the services is personal or limited to the purchasing business account, as applicable, and may not be transferred, shared, sublicensed, resold, or redistributed except where ScrapMonster Inc. expressly authorizes it in writing.
By placing an order, clicking to accept terms, subscribing, renewing, purchasing a plan, paying an invoice, requesting activation, or otherwise using a paid service, the customer agrees to this policy, the applicable Terms of Use, and any plan-specific order details presented at checkout or in an order form.
The customer is responsible for reviewing the service description, billing terms, renewal terms, and account details before completing a purchase.
For digital subscriptions, memberships, premium access, paid previews, listings, featured placements, business profiles, directory visibility, advertisements, lead-related visibility tools, market data access, price access, downloadable or viewable information, API credentials, data feeds, or related online services, the service is considered delivered once any of the following occurs:
Because the services are digital and are delivered by activation, visibility, issuance of credentials, or the making available of paid access, delivery does not depend on the customer making full or repeated use of the service after activation.
Except where required by applicable law, all fees, charges, and payments are final and non-refundable once the purchased service has been delivered, activated, started, scheduled, published, made accessible, or otherwise made available to the customer.
Except where required by applicable law, ScrapMonster Inc. does not provide refunds, prorated refunds, partial refunds, credits, cash reimbursements, retroactive cancellations, or reversals for:
Nothing in this policy limits any non-waivable rights that a customer may have under applicable consumer protection law. Where the law grants a cancellation, refund, reversal, or other remedy that cannot legally be excluded, that law will control to the extent required.
Monthly, annual, multi-month, preview, enterprise, membership, listing, advertising, data, and API plans are billed for the agreed term, and the fees for the applicable term are earned when that term begins, except where applicable law requires otherwise.
If a plan renews automatically, the customer may cancel future renewals before the next billing date or renewal date using the cancellation method identified in the account, invoice, order form, or renewal notice. Cancellation stops the next renewal only and does not refund the current term or any fees already charged for the current active period, except where required by law.
The customer is responsible for monitoring renewal dates, account email notices, billing status, and cancellation deadlines.
If ScrapMonster Inc. offers a paid preview, paid evaluation, introductory access plan, or limited paid test period, that offering is a paid digital service and not a free trial unless it is expressly labeled as free. Once the paid preview or introductory access is activated or the preview period begins, the fee is non-refundable except where required by law.
Any promotional credit from a preview or introductory plan toward a later upgrade is discretionary unless expressly promised in writing at the time of purchase. Any such credit has no cash value, is not redeemable for cash, and is not refundable.
For company profiles, listings, enhanced listings, verified or featured placements, directory visibility, advertisements, promotional placements, sponsored positions, banners, lead visibility products, and similar services, the service is considered delivered when the listing, ad, placement, or visibility benefit is activated, published, scheduled, reserved, or otherwise made available.
Except where required by applicable law, fees for those services are non-refundable once the applicable inventory is reserved, published, displayed, activated, or the campaign term begins.
ScrapMonster Inc. does not guarantee any minimum number of views, clicks, contacts, sales, leads, rankings, search placement, business opportunities, or commercial results unless expressly stated in a signed written agreement.
Access to market data, prices, reports, intelligence tools, historical data, downloads, exports, API access, data feeds, and related digital information services is licensed, limited, revocable, and non-exclusive.
Except as expressly permitted in writing, the customer may not share credentials, redistribute data, republish data, sell or sublicense access, create competing products from the data, scrape the services, bulk extract information, or permit third parties to use the paid access obtained under the customer's account.
Except where required by applicable law, fees for data, historical access, reports, exports, API plans, enterprise access, and similar services are non-refundable once credentials are issued, access is enabled, data becomes available, or the term begins.
The customer is responsible for maintaining the confidentiality of account credentials and for all activity occurring through the customer's account. Credential sharing, unauthorized access, abusive usage, scraping, automated extraction beyond permitted use, fraudulent activity, or misuse of the services may result in suspension, restriction, or termination of access.
Except where required by law, suspension, restriction, investigation, or termination resulting from breach, misuse, payment risk, fraud concerns, security concerns, sanctions concerns, or unlawful conduct does not entitle the customer to a refund, charge reversal, or credit.
Before initiating a chargeback or payment dispute, the customer agrees to contact ScrapMonster Inc. and provide a reasonable opportunity to review and address the issue.
The customer acknowledges that a chargeback or payment reversal is not an appropriate substitute for a cancellation request or customer support request where the service was delivered, activated, or made available as described in this policy. If a chargeback is filed for a service that was delivered or made available, ScrapMonster Inc. may provide the payment processor or card issuer with relevant records, including order records, acceptance records, invoices, access logs, activation records, login records, listing publication records, campaign records, or other proof of delivery or account use.
Nothing in this section limits any right a customer has under applicable law or under binding card-network rules.
Except where prohibited by applicable law, the services are provided on an "as is" and "as available" basis. ScrapMonster Inc. does not warrant that the services will be uninterrupted, error-free, always available, completely secure, fully accurate, suitable for a particular purpose, or that use of the services will produce any specific business, financial, marketing, sourcing, pricing, or commercial result.
Without limiting the foregoing, ScrapMonster Inc. does not guarantee the accuracy, completeness, timeliness, availability, merchantability, fitness, compatibility, response rate, lead quality, ranking outcome, or continued availability of any data, directory position, listing visibility, advertisement, API output, or other service component, except to the extent a specific written agreement expressly says otherwise.
To the maximum extent permitted by applicable law, ScrapMonster Inc. and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of revenue, profit, business, opportunity, goodwill, data, or anticipated savings arising out of or relating to the services, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, ScrapMonster Inc.'s total aggregate liability arising out of or relating to a paid service will not exceed the amount actually paid by the customer for the specific service giving rise to the claim during the 12 months immediately preceding the event giving rise to liability, or, if the claim relates to a one-time purchase of shorter duration, the amount paid for that specific purchase.
Nothing in this policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded for consumers or under applicable Quebec law.
If the customer is a consumer and a mandatory consumer protection law gives the customer a right that is inconsistent with part of this policy, the mandatory law will prevail to the extent of that inconsistency. This policy is intended to be interpreted so as to preserve the maximum lawful protection for ScrapMonster Inc. without overriding non-waivable rights.
No sentence in this policy should be interpreted as excluding a remedy that applicable consumer law does not allow ScrapMonster Inc. to exclude.
This policy will be governed by the laws applicable in the Province of Quebec and the federal laws of Canada applicable there, unless a different governing law is required by mandatory law for a particular customer relationship.
If any provision of this policy is held unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law, and the unenforceable portion will be interpreted as closely as possible to reflect its original protective purpose while complying with applicable law.
For stronger enforceability and better chargeback defense, this policy should be paired with: a mandatory unchecked checkbox at checkout; links to the policy and Terms of Use near the payment button; an emailed copy or downloadable copy of the contract terms; logs of the exact terms accepted; activation, login, and listing-publication logs; clear renewal disclosures; and consistent invoice wording.